Senior Helpdesk Technician

INCOG BioPharma is seeking a Senior Helpdesk Technician to provide advanced technical support to end-users. The role involves troubleshooting hardware, software, and network issues, mentoring junior staff, and ensuring high user experience in a fast-paced pharmaceutical environment. It also requires a passion for problem-solving and excellent communication skills.

Requirements

• 3+ years of progressive helpdesk or technical support experience in an enterprise environment.
• 2+ years of experience with Microsoft 365 platform including Teams, SharePoint, Exchange Online, and basic Azure AD administration.
• Strong Windows 10/11 and Microsoft Office troubleshooting experience.
• Proven customer service skills.
• Experience with ticketing systems (ServiceNow, Remedy, or similar).