Senior Helpdesk Technician

Potelco, Inc. is seeking a Senior Help Desk Technician to provide advanced IT support for employees and systems in Washington and Oregon. This role will be the go-to technical resource for escalated support, system administration, and IT process improvements. The role supports work across multiple locations and focuses on both on-site and remote operations.

Requirements

• Serve as an escalation point for IT help desk issues.
• Provide advanced troubleshooting for hardware, software, and network-related issues.
• Administer and troubleshoot Managed Engine Service Desk, ServiceNow, and Beyond Trust Remote Support platforms.
• Perform basic SCCM imaging and Autopilot setup for new devices.
• Monitor and manage VPN access and network connections.
• Ensure adherence to security best practices.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance