Senior Inbound Product Manager

ServiceNow is seeking a Senior Inbound Product Manager to scale its growing Retail business unit. The role focuses on leveraging customer insights to drive product strategy, manage execution, and deliver exceptional end-customer experiences. This position requires experience in retail operations, CRM software, and a deep understanding of retail customer service management. The ultimate goal is to drive revenue growth and operational excellence.

Requirements

• Experience in integrating AI into work processes
• 5+ years Product Management experience or equivalent in software development or SRE
• Ability to communicate complex problems into easily understood product priorities
• Experience working with multiple teams for project delivery
• Ownership mentality and commitment to outcome

Benefits

• Equal Opportunity Employer