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BDO USA
Senior Incident Management Analyst
Join BDO USA in Grand Rapids as a Senior Incident Management Analyst. Leverage ServiceNow skills to enhance IT incident processes. ITIL certified, 5+ years required. Benefits include ESOP, flexible work, and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 30, 2025
The Senior Incident Management Analyst plays a crucial role in minimizing the adverse effects of IT changes, incidents, and problems, while proactively preventing the occurrence of IT incidents, problems, and errors for firm partners and professionals. This independent position is responsible for owning the Incident Management process, ensuring alignment with strategic company objectives.
Requirements
- 5+ years of experience in technical support environment
- ITIL Foundation v3 or higher certification
- Experience with IT Service Management best practices and core functions
- Microsoft Windows 10 or higher operating system
- Microsoft Office 365
- ServiceNow
- High school diploma/GED
- Bachelor’s Degree (preferred)
Benefits
- Employee Stock Ownership Plan (ESOP)
- Comprehensive compensation and Total Rewards benefits
- Flexible work arrangements
- Opportunities for advancement
- Professional development and growth opportunities
- Employee recognition and rewards
- Wellness programs
- Diversity and inclusion initiatives
- Community involvement and volunteer opportunities
Requirements Summary
High school diploma/GED, 5+ years of experience in technical support environment, ITIL Foundation v3 or higher certification, and experience with IT Service Management best practices and core functions
Apply now
Grand Rapids
|
Michigan
United States
Senior
In-Person
Full Time
80000-100000 USD/year
