Senior IT Analyst, Operations

QuidelOrtho is seeking a Senior IT Analyst to support IT Operations. The IT Operations Senior Analyst is responsible for overseeing and executing key IT Service Management (ITSM) functions to ensure the stability, performance, and continuous improvement of IT services.

Requirements

• Bachelor's degree in Information Technology or similar or equivalent work experience in lieu of degree
• Minimum of 5 years or relevant experience
• Knowledge of ServiceNow Ticketing system, similar ITSM solution
• Use of or supporting core ITIL services (I.e., Change, Incident, Request)
• Use of or supporting ITSM best practices
• ITIL V3/4 Foundations
• Must have proven experience of actively participating in projects as part of a team.
• Strong communication and written skills
• Ability to think and work independently, coordinate with team members, and escalate as required to perform all tasks
• Strong interpersonal and customer service skills
• 5+ years ITSM / ITIL best practices and disciplines (I.e. Change Mgmt)
• Must have the ability to jump in to assist in coordinating resolution to major incidents
• Experience working with Microsoft Office suites

Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays.