.svg)
Lam Research
Senior IT Engineer_Site IT Service Delivery (SEA)
Senior IT Engineer leading site IT service delivery at Lam Research, Singapore. Manage end-user experience, deskside ops, and ServiceNow ticketing. Requires 5+ yrs experience, ITIL Foundation, ServiceNow proficiency, M365 expertise. Competitive benefits including 4-day week, visa sponsorship.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
Lead local end-user experience, manage site IT, and oversee deskside operations. Coordinate with Facilities, Security, and HR on movement/expansion plans. Provide white-glove VIP support and ensure service readiness, compliance, and stakeholder satisfaction.
Requirements
- Bachelor's degree in Information Technology / Information Services
- More than 5 years of experience in end-user support and service delivery
- Proficiency with ServiceNow, M365, conferencing/AV
- ITIL Foundation
- Experience coordinating site moves/lab projects
- Asset/stockroom familiarity
- Event support background
- Good working knowledge of ServiceNow, Microsoft Intune/Autopilot, ConfigMgr (SCCM), Jamf, Entra ID (Azure AD), Microsoft Defender for Endpoint, BitLocker, MFA, and Microsoft 365
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Bachelor's degree in IT and 5+ years of experience in end-user support and service delivery
