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Proctor Loan Protector
Senior IT Operations Analyst || Incident Manager
Join Proctor Loan Protector in Daytona Beach, FL as a Senior IT Operations Analyst - Incident Manager. Leverage ServiceNow for ITSM, incident management, and continuous improvement. 5+ years experience required. Great benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 1, 2025
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. We are seeking a Senior IT Operations Analyst – Incident Manager to join our team in Daytona Beach, FL. This role involves leading high-impact incident response, end-to-end ITSM processes, and leveraging ServiceNow for continuous service improvement.
Requirements
- 5+ years of experience managing major incidents in a medium to large organization
- Extensive hands-on experience with ServiceNow for incident, problem, and change management
- Strong technical background in IT infrastructure, applications, or systems
Benefits
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off, Holidays, Preferred Partner Discounts
Requirements Summary
5+ years of experience, ServiceNow expertise, and strong technical background in IT infrastructure
