Knowledge Management Specialist (contract)

PlayStation is seeking a Knowledge Management Specialist to support the development, implementation, and continuous improvement of their global knowledge management strategy using ServiceNow. This role involves managing operational tasks, ensuring content quality, collaborating with stakeholders, and driving continuous improvement efforts. The position focuses on knowledge creation, dissemination, and user adoption, within a ServiceNow environment.

Requirements

• Administer and maintain knowledge bases within ServiceNow.
• Monitor article performance and usage trends.
• Participate in UAT and feedback loops.
• Track and report on KM metrics.
• Generate reports and dashboards.
• Stay current with KM industry trends.

Benefits

• Medical
• Dental
• Vision