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Ensono
Senior IT Process Analyst
Join Ensono as a Senior IT Process Analyst in Pune, leveraging ServiceNow CMDB skills to enhance IT processes. 3+ years in ITSM required. Benefits include global collaboration and 24/7 support.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Configuration Management Database
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 2, 2025
As a Senior IT Process Analyst, you will be responsible for maintaining the CMDB and collaborating with stakeholders to onboard new services. You will work on defining and documenting processes, managing the IT Configuration Management framework, and ensuring the quality of CMDB data. The ideal candidate will have experience with ServiceNow CMDB, governance processes, and Power BI reporting. You will be a team player who can influence and convince peers to support the Configuration Management process.
Requirements
- 3+ years of experience in IT Service Management, preferably with ServiceNow CMDB
- Experience in defining and documenting governance processes and procedures
- Ability to influence and convince peers to support the Configuration Management process
Benefits
- Comprehensive strategic and managed services for mission-critical applications
- 24/7 support
- Cross-platform certifications and decades of experience
- Opportunity to work with a global team and contribute to digital transformation
Requirements Summary
ITIL v3 Foundation Level Certification, 3+ years of experience in IT Service Management, ability to influence and convince peers to support the Configuration Management process
