Senior IT Service Manager

Join CFS, an organisation that values expertise, passion, and diversity, as a Senior IT Service Manager. You will drive the maturity of ITIL Service Management processes and practices, and have Product Ownership accountability for ServiceNow. You will lead a team of IT Service Management & Operations for CFS IT “Run” and promote a culture of continuous improvement.

Requirements

• Extensive experience in IT Service Management
• At least 3+ years of experience in using ServiceNow toolset
• Proven experience of working as a ServiceNow Developer or Engineer
• Deep knowledge of working with Superannuation, WRAP financial advice technology platforms at enterprise level
• Experience with modern technologies including software-as-service, data analytics, cloud services and system integration
• Understanding of enterprise CMDB implementation in ServiceNow with SaaS, Cloud & DevOps
• Experience having worked in complex transformation programs, especially with outsourcing and integration of technology partners

Benefits

• Access to CFS Employer Super
• Support with financial services
• Access to 24/7 confidential support
• Life Leave - 3 days per annum
• Exclusive discounts on retail, travel and entertainment
• Additional leave day to celebrate your birthday