Senior IT Service Manager

Spektrum have a wide range of exciting opportunities in several global locations. We are looking for a Senior IT Service Manager to join our team and support key client projects. The role involves providing end-to-end service management support for assigned services, missions, and projects, as well as fostering partnerships across NCI Agency, other NATO entities, commercial partners, and industry stakeholders.

Requirements

• Proven record in Service Management, within the NATO and Commercial environments
• At least 10 years' prior Commercial experience
• At least 3 years' prior NATO experience (in particular with NCI Agency)
• Proven record in Customer Relationship Management, and ability to communicate effectively with NATO civilian staff, Military staff, and Commercial Partner staff, at all levels
• Thorough understanding of NCI Agency C2 structure and service lines/centers
• Bachelor degree and Bachelor level education
• Thorough understanding of ITIL methodology, AQL
• At least Foundation level qualified
• Thorough understanding of Programme Management methodology, AQL
• At least MSP or equivalent qualified
• Thorough understanding of Project Management methodology, AQL
• At least Prince2 or equivalent qualified
• Thorough understanding of NCIA Service Now tool set, AQL
• At least 1 year's experience using NCIA Service Now tool set
• Thorough understanding of NCIA EBA tool set, AQL
• At least 2 years' experience using NCIA EBA tool set
• Thorough understanding of NCIA ITSM tool set, AQL
• At least 2 years' experience using NCIA ITSM tool set
• Thorough understanding of NATO Allied Operations and Mission processes and procedures, AQL
• At least 3 years' experience of NATO Allied Operations and Mission processes and procedures
• Thorough understanding of NATO DCIS processes and procedures, AQL
• At least 3 years' experience of NATO DCIS processes and procedures (in particular NCI Agency NIMSC DCIS processes and procedures)
• Thorough understanding of OLA and SLA processes and procedures, AQL
• At least 3 years' experience of NATO OLA and SLA processes and procedures (in particular NCI Agency processes and procedures)
• Thorough understanding of Risk Management techniques when applied in a commercial environment, AQL
• At least 3 years' experience of applying Risk Management techniques in a commercial environment, delivering value stream improvement to the End-to-End Service Management support
• Excellent communication, written and verbal in English, AQL
• The Contractor personnel shall be able to listen, speak, read and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001