Senior IT Service Manager (ServiceNow - Event Management)

As a Senior IT Service Manager, you will administer and support IT Event Management practice and processes, improving enterprise-wide effectiveness and efficiency. You will help ensure high levels of service and performance targets are maintained, and assist other operational IT service management practices.

Requirements

• Administer and support IT Event Management practice and processes
• Develop strategy and plan for event management operations
• Oversee the planning, hosting, and deployment of key operational activities for event management and IT customers
• Manage all system events processing leading to incident notification, problem identification and escalation management
• Provide leadership, technical guidance and coaching to analysts executing service operations
• Support the technology leadership in developing budget projections based on short- and long-term goals and objectives

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedule