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Eagers Automotive
Senior IT Support Officer
Senior IT Support Officer at Eagers Automotive, Brisbane. Level 2-3 support, Microsoft 365/Intune management, ServiceNow ticketing. 3+ years IT support, ITIL v4 desired. Competitive salary, career growth.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 11, 2025
Join Eagers Automotive as a Senior IT Support Officer in Brisbane. This role involves providing Level 2-3 support, escalating issues, managing Microsoft 365 accounts, and troubleshooting complex technical issues.
Requirements
- 3+ years' experience in IT support within a medium to large environment
- Strong knowledge of Windows, Entra AD, Microsoft 365 Admin Centre, Intune, and general hardware troubleshooting
- Experience with networking and enterprise phone systems (Mitel desirable)
- Familiarity with ticketing systems such as ServiceNow, ConnectWise, or Xurrent
- Experience with Azure (desirable)
- Certificate III or higher in Information Technology (Bachelor's degree desirable)
- ITIL v4 certification (highly desirable)
- Excellent customer service and problem-solving skills
- Current driver's license and ability to travel occasionally as required
Benefits
- Competitive salary based on experience
- Access to employee discounts on vehicles, servicing, and insurance
- Opportunities for career growth and professional development within a national IT network
- Supportive and collaborative team environment
- Exposure to a broad range of technologies and enterprise-scale systems
Requirements Summary
3+ years' experience in IT support, knowledge of Windows, Entra AD, Microsoft 365 Admin Centre, Intune, and general hardware troubleshooting
