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MUFG Investor Services
Senior IT Support Specialist (End User Technology)
Senior IT Support Specialist at MUFG Investor Services (Kuala Lumpur). Provide end-user tech support, troubleshoot issues, manage ServiceNow tickets. Requires IT degree, Windows/Azure AD expertise, ITIL knowledge. Medical, pension, professional development benefits.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 3, 2025
As a Senior IT Support Specialist, you will provide on-site support for End User Technology, troubleshoot and resolve issues, and provide executive support to Senior Management. The role requires solid technical knowledge in Windows, Azure Active Directory, Microsoft 365, and other related technologies.
Requirements
- Diploma/Degree in an IT discipline
- Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, and other related technologies
- Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow
- Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking
- Working knowledge of ITIL processes
Benefits
- Group medical insurance scheme
- Group pension scheme
- Reimbursement of professional subscriptions
- Paid holidays
- Assistance towards gym memberships
Requirements Summary
Diploma/Degree in IT, solid technical knowledge in Windows and Azure Active Directory, experience with IT ticketing systems, and proven experience in technical support activities
