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KPMG Global Services
Senior-KDNI
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Service Management
Incident Management
Integration Hub
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 6, 2025
This Senior-KDNI role involves working as a track lead on ServiceNow implementation projects, focusing on incident management and integration. The role requires strong technical skills in ServiceNow, a passion for Agile methodologies, and the ability to thrive in a fast-paced, customer-focused environment. Candidates should be able to design technical solutions and automate processes.
Requirements
- Prior working experience in ServiceNow Implementation projects (not enhancements/managed services)
- Knowledge and experience of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM)
- Exposure to ITIL Framework
- Agile methodology experience (2-week sprint/agile approach)
- Strong verbal/written communication skills
- Analytical and presentation skills
- Experience integrating frameworks in ServiceNow
- Experience in fast-paced sprints
- Ability to work under pressure
Requirements Summary
Prior ServiceNow implementation experience required. ServiceNow knowledge of ITSM, GRC, SECOPS, HRSD and CSM applications is essential. Agile approach and strong communication skills required
