Senior Lead ServiceNow User Experience Engineer

Lumen is seeking a Senior Lead User Experience Engineer to design, build, and maintain ServiceNow applications with a focus on user experience. This role involves UI/UX development, guided user enablement, and platform engineering, requiring a strong understanding of UI Builder, Service Portal, and Jelly. The ideal candidate is a developer first, comfortable creating user-friendly solutions and guiding other developers.

Requirements

• 5+ years of experience in ServiceNow development.
• Deep expertise in UI Builder, Service Portal, Jelly, and UI Pages.
• Experience designing interactive onboarding or training-adjacent experiences.
• Strong proficiency in JavaScript and ServiceNow's scoped applications.
• Ability to create clear, concise, and engaging user-facing content.
• Understanding of accessibility standards and inclusive design principles.

Benefits

• Health Benefits
• Life Insurance
• Voluntary Lifestyle Benefits