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ActioNet, Inc.
Senior Level Service Desk Technician
Join ActioNet, Inc. in Washington, DC as a Senior Service Desk Technician. Leverage ServiceNow skills to provide top-tier IT support and mentor junior staff.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 10, 2025
ActioNet is seeking an experienced Senior Service Desk Technician to join their IT support team. This role involves providing technical support to end-users via phone, email, or ticketing systems, managing user accounts, and contributing to process improvements. The role requires mentoring junior staff and ensuring high quality technical support.
Requirements
- 5-10 years of experience in service desk or IT support
- Strong leadership and mentoring skills
- Advanced troubleshooting abilities
- Experience with Windows 10/11, macOS, Microsoft Office Suite, Active Directory, and ServiceNow
- Bachelor’s degree or equivalent experience
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
Requirements Summary
Bachelor's degree/equivalent experience. 5-10 years of service desk or IT support experience. Strong troubleshooting & leadership skills
Apply now
Washington
|
District of Columbia
United States
In-Person
Full Time
70000-85000 USD/year
