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ServiceNow
Senior Major Incident Manager
Join ServiceNow in Dublin as a Senior Major Incident Manager. Leverage your 5+ years in crisis management to enhance our Major Incident Management Process.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
ServiceNow is seeking a Senior Major Incident Manager to drive the ServiceNow Major Incident Management Process for critical customer situations. This role involves coordinating with peers globally, assembling cross-functional teams, managing metrics, and supporting escalation efforts. ServiceNow is a global market leader offering AI-enhanced technology solutions to over 810,000 customers, including 85% of the Fortune 500.
Requirements
- 5+ years experience in critical/crisis situation management for technical customer escalations
- Bachelor's degree in a related field
- Excellent communication skills
- Strong organizational and project management skills
- Technical literacy and ability to articulate technical issues
Requirements Summary
5+ yrs in CRIT/crisis mgt. Bachelor's degree. Strong comms, org & project management skills
