Senior Major Incident Manager

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive, adaptable, and passionate about our product, and we live for our customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum of 5+ years’ experience in critical/crisis management for technical customer escalations
• Bachelor’s degree in business, computer science, engineering, or related field or equivalent experience
• Excellent communication skills (both verbal and written)
• Extensive experience supporting and managing technical environments; demonstrated leadership skills in fast-paced, highly dynamic situations.

Benefits

• competitive compensation
• generous benefits
• professional atmosphere