ServiceNow

Senior Manager - CRM Sales Operations

Senior Manager, CRM Sales Operations at ServiceNow in San Diego. Lead sales planning, CRM operations, and AI-driven strategy. 5+ yrs sales ops, GTM expertise required. Competitive benefits.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
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ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
November 24, 2025

We are seeking a proven & experienced sales operations professional to partner with our VP, AMS CRM Sales and team. You will be responsible for all aspects of sales planning and operations; including the overall efficiency and effectiveness of the CRM Major Area.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • 5+ years sales strategy and sales ops experience
  • Sound business acumen; deep knowledge of sales & GTM strategy
  • Keen structured problem-solving and analytical abilities; able to frame a business problem, analyze options and provide recommendations
  • Adept at building trusted relationships and influencing at all levels
  • Excellent communication skills (verbal and written); able to convey complex ideas in a clear, concise manner for exec audiences
  • Experience challenging the status quo and setting new strategic & operational direction based on fact-based, data-driven analysis
  • Sharp operational mindset; skilled at building processes to scale
  • A win as a team approach and always has their teammate's back

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

5+ years sales strategy and sales ops experience, Bachelor's degree, experience integrating AI into work processes, deep knowledge of sales & GTM strategy, keen structured problem-solving and analytical abilities