SBIC

Senior Manager - ERP Operations

Senior Manager - ERP Operations at SBI Card, Gurgaon. Lead Finance/Sourcing ERP support, manage incidents/SRs, oversee team SLA adherence. 6-8 yrs exp required. Wellness, learning benefits.

ServiceNow Role Type:
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DevOps
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
November 11, 2025

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

Requirements

  • SME - Finance and Sourcing
  • End to end Project Management
  • Multi Tasking - Multi project management at same time
  • Project Management & Delivery
  • Lead Support Engagement across Finance & Sourcing Application
  • Resolve Incidents and Service Request
  • Manage the support team and ensure SLA adherence for Incidents and SR raised by users.
  • Lead day to day operations of ERP support delivery team.

Benefits

  • Wellness and wellbeing program
  • Rewards and recognition program
  • Inclusive Health Benefits
  • Comprehensive learning & development framework

Requirements Summary

6-8 years of professional experience of ERP support at Lead/Manager role in Indian MNC