Senior Manager - Production Management (NGEMR)

Recruiting a highly experienced proactive IT professional with 8 to 10 years or more of hands-on experience in IT production maintenance support. The candidate will demonstrate the ability to work with a team that is responsible to ensure seamless service delivery in a fast-paced environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 8 to 10 years of experience in IT production maintenance support, with at least 2 to 4 years in a leadership or managerial role
• Proven experience in managing service tickets, meeting SLAs, and working with technical teams in a fast-paced environment
• Strong experience working with COTS products and tools, including certification in one or more relevant products
• Strong troubleshooting, problem-solving, and analytical skills
• Proven team player with good communication and interpersonal skills to collaborate with internal stakeholders and vendors
• In-depth knowledge of ITIL processes and best practices, particularly in incident management and SLA monitoring
• Proficiency in system monitoring, ticketing systems, and issue tracking tools (e.g., ServiceNow)

Benefits

• Training and certification for the product will be provided