Senior Manager, AI Solutions, Business Operations

Heard Newspapers is seeking a Senior Manager of AI Solutions, Business Operations to lead AI integration across core business functions. This hands-on role will involve identifying opportunities to improve efficiency, reduce costs, and unlock new growth through automation, design, implementation, and impact measurement. The manager will collaborate with various stakeholders and lead organizational initiatives, focusing on modernization and streamlining internal processes.

Requirements

• 7 to 10 years experience in business operations, transformation, digital process optimization, or shared services roles
• Track record of diagnosing complex workflows and delivering scalable solutions through automation or GenAI
• Hands-on experience with low-code and no-code tools such as Zapier, n8n, Airtable, Power Automate, and Retool
• Familiarity with GenAI technologies (LLMs, embeddings, prompt engineering) and platforms like OpenAI, Azure AI Services, and Google AI Studio
• Strong working knowledge of enterprise platforms such as Salesforce, Workday, NetSuite, Zendesk, ServiceNow, and related systems
• Exceptional communicator who can translate technical solutions into business narratives and executive-ready summaries

Benefits

• Medical, Dental, and Vision coverage
• Competitive retirement plan
• Generous Paid Time Off
• Paid Parental Leave
• Monthly Child & Dependent Care Reimbursement
• LGBTQ+ & Inclusive Health Services
• Fertility Coverage & Menopause Support
• Pet Wellness Reimbursement & Rover Credits
• And more