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NTT DATA Business Solutions
Senior Manager
Senior Manager - Service Delivery at NTT DATA, Hyderabad. Lead SAP AMS offshore delivery & governance. 12+ yrs SAP experience, ServiceNow expertise, ITIL/PMP preferred. Global team management.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 2, 2025
We are looking for an experienced Service Delivery Manager (SDM) to lead the offshore delivery and governance of multiple SAP Application Management Services (AMS) engagements supporting our US-based customers.
Requirements
- 12+ years in SAP Delivery / AMS Operations
- Strong expertise in SAP AMS operations, incident/problem/change management, service governance, and stakeholder management across time zones
- Certifications like ITIL, PMP, or Scrum Master are desirable
- Experience in managing offshore delivery teams across multiple SAP modules
- Hands-on experience with ServiceNow / SolMan / other ticketing tools for delivery tracking
- Excellent communication, presentation, and stakeholder management skills across global teams
Requirements Summary
12+ years in SAP Delivery / AMS Operations, Strong expertise in SAP AMS operations, experience in managing offshore delivery teams across multiple SAP modules
