Senior Manager, Customer Engagement Strategy & Operations

This is a meaningful opportunity to work closely with the SVP Product Management in high-visibility customer and partner interactions, cutting across the ServiceNow product portfolio. As the Sr Manager of Customer Engagement Strategy & Operations, you will manage executive-level customer and partner engagements, and collaborate with commercial, partner, and product teams to grow and strengthen customer and partner relationships.

Requirements

• 10+ years of work experience, including exposure to product, sales, strategy, partnerships, or similar functions.
• 4+ years in top-tier management consulting is strongly preferred
• Experience in leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving
• Strong diagnostic and strategic thinking, including the ability to define and understand market landscapes in technology, and understand the positioning of different players
• Executive presence, with outstanding verbal and written communication skills
• Proven ability to build consensus among senior stakeholders and drive results in high-stakes environments
• Demonstrated learning agility, adaptability, and problem-solving skills in fast-paced environments
• Sharp business judgment, ability to see the 'big picture' and to prioritize quickly
• Experience in leveraging or critically thinking about how to integrate AI into work processes, elections, or problem-solving
• Proficiency with PowerPoint, Excel, PowerBI, and Dynamics, as well as familiarity with several of the top productivity tools

Benefits

• Base pay of $193,000 - $337,800
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs