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TekSynap
Tier II Service Desk Technician
Join TekSynap as a Tier II Service Desk Technician in Washington. Leverage ServiceNow for IT support, requiring 4+ years experience and active Secret Clearance. Benefits include health, 401K, and more.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 12, 2023
Seeking a Tier II Service Desk Technician to join our team supporting the US International Trade Commission's Information Technology Service Desk Support Services contract. The contract provides and operates an integrated IT Service Desk and IT support services.
Requirements
- Active Secret Clearance
- 4+ years of experience in a Tier 2 or equivalent technical support role
- Proficient in using ServiceNow for incident and problem management
- Strong analytical and critical thinking skills
- Excellent verbal and written communication skills
- High school diploma
- Proficiency with word processing, spreadsheets, databases, and other Office Suite applications
- US Citizen
Benefits
- health
- dental
- vision
- 401K
- life insurance
- short-term and long-term disability plans
- vacation time
- holidays
Requirements Summary
4+ years of experience in a Tier 2 or equivalent technical support role, Proficient in using ServiceNow, Strong analytical and critical thinking skills
