Senior Manager Customer Experience

We are looking for a Senior Manager Customer Experience to lead our Customer Experience team and transform how customers experience our services. The role involves defining and driving a holistic digital strategy, collaborating with stakeholders, and building strong relationships across the business.

Requirements

• Minimum 5 years of experience in Customer/User Experience or Digital Marketing
• Proven ability to manage and develop high-performing teams
• Strong analytical and conceptual thinking skills
• Expertise in customer journey management
• Excellent communication and stakeholder engagement skills
• Experience working with ServiceNow, Power BI, and Agile/Scrum methodologies is a plus

Benefits

• Generous annual bonus
• Life insurance
• Save As You Earn share options
• Flexible vacation and time off
• Paid holidays
• Paid volunteering hours
• Private health and dental plans
• Multisport card/my benefit platform