Senior Manager, Digital Customer Lifecycle & Adoption

This Senior Manager role focuses on digital customer lifecycle and adoption, driving customer engagement, product adoption, and long-term value. The manager will orchestrate cross-functional initiatives to improve lifecycle touchpoints, accelerate time-to-value, and scale adoption through data-driven, personalized experiences. The ideal candidate is strategic, hands-on, and passionate about digital innovation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 12+ years of experience in customer lifecycle, digital adoption, or customer success marketing, preferably in B2B SaaS.
• Strong analytical skills and experience with PLG Models, customer data, segmentation, and journey mapping and analytics tools.
• Expert data storytelling and presenting insights to executive stakeholders.
• Excellent communication and stakeholder management skills.

Benefits

• Health Plans
• Flexible Spending Accounts
• 401(k) Plan
• Equity
• Variable/Incentive Compensation
• Benefits package