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ServiceNow
Senior Manager, Expert Services – Financial Services (Banking or Wealth or Insurance)
Join ServiceNow in Orlando as a Senior Manager, Expert Services. Lead customer engagement, drive success, and leverage ServiceNow skills. 5+ years in leadership required.
The Mothership
Senior
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 3, 2025
ServiceNow is seeking a Senior Manager, Expert Services to lead the Customer Outcomes team and manage customer engagement. The role involves delivering service execution, leading the team, analyzing revenue and customer satisfaction, and providing guidance for project management. It emphasizes collaboration with cross-functional teams and a focus on customer success.
Requirements
- 5+ years of leadership experience in a professional services organization
- Prior experience in a PMO, Program/Project Management, Services or Solution Sales role
- Experience in leading and mentoring a team of 20+ employees
- Proven ability to influence and consult IT Operations and/or Digital Transformations
- Strong experience in working with service channel organizations
- Excellent communication and interpersonal skills
Requirements Summary
5+ years of leadership experience is required. Prior experience in a PMO/Sales role is essential. Experience leading teams is a must
