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ServiceNow
Senior Manager, Expert Services
Join ServiceNow as a Senior Manager, Expert Services in Austin, TX. Lead a team to enhance customer adoption using ServiceNow's platform. Requires 5+ years consulting, ITIL v3, Agile.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 14, 2025
ServiceNow is seeking a Senior Manager, Expert Services to lead a team focused on providing prescriptive guidance to customers to drive consumption, adoption, and satisfaction. This role involves a mix of sales, advisory, and implementation work, ensuring scalability and maintainability. The team works with both ServiceNow platform products and ServiceNow-led customer engagements and partner ecosystems.
Requirements
- Develop and execute the Americas Automation Engine and Platform business plan.
- Support service and product selling motions.
- Hire, enable, develop, and manage high-performing experts.
- Promote continuous improvement practices.
- Maintain relationships with Product and Partner teams.
- Provide technical consulting support.
Requirements Summary
2+ years experience in leadership in a service organization. 5+ years consulting for complex organizations. ITIL v3 Foundation & Agile experience are key
