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Senior Manager, Expert Services (CRM Workflows)
Join ServiceNow as a Senior Manager, Expert Services (CRM Workflows) in Bangalore. Lead teams, drive customer satisfaction, and leverage ServiceNow expertise. 10+ years in consulting required. Benefits include wellness programs and remote work flexibility.
Job description
The Senior Manager, Expert Services (CRM Workflows) will lead a team of consultants in driving adoption, customer satisfaction, and business value realization from the ServiceNow platform. This role reports to the APAC Customer Workflows leader and will manage teams across APAC. Key responsibilities include developing and leading a team, providing strategic and technical leadership, and contributing to billable work. The successful candidate will have proven leadership experience, strong relationship-building skills, and technical expertise in SaaS platforms and ServiceNow.
Requirements
- Proven leadership experience in a professional services environment
- Ability to inspire, mentor, and develop diverse teams in technical and business domains
- Experience managing teams or leading large-scale customer engagements
- Strong relationship-building skills with internal teams, partners, and customers
- Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives
- 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions
- Experience working with customers in 1 or more of the following industry verticals - Telecommunications, Banking/Financial Services, Healthcare, Government
- Strong problem-solving mindset, focused on transformation and measurable business value
- Experience with Now Create, Agile frameworks, or similar methodologies
- Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation
- Technical expertise in SaaS platforms, enterprise architecture, or digital transformation
- Technical delivery experience with ServiceNow, ideally in Customer Workflows, or other CRM related cloud offerings
- Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem and experience across Industry verticals
- Preferably ServiceNow Certified Implementation Specialist – Customer Service Management
Benefits
- Health and wellness programs
- Remote work flexibility
- Employee resource groups
