Senior Manager, Expert Services

As a Senior Manager, Expert Services, you will provide day-to-day guidance to Customer Outcomes engagement management staff, ensure timely and high-quality delivery of implementation projects, and manage revenue, cost, and margin for regional delivery implementations. You will also serve as a mentor to team members, provide direction and leadership for new hires, and conduct performance reviews.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Canadian citizenship or permanent residency status and reside in Canada
• Federal government clearance is preferred
• 5+ years of leadership experience in a professional services organization
• 10+ years of consulting experience for complex, global organizations
• Experience in leading and mentoring a team of twenty or more employees
• Experience designing and developing service capabilities and developing and running service portfolios
• Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations
• Experience working with service channel organizations and their partners
• Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions
• Highly motivated, driven and passionate about the intersection of technology and business challenges
• Dedication and commitment to customer success
• A determination to make things better each day
• Strong people development, including coaching and mentoring for management, business and technical roles
• Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner
• Ability to interface and develop relationships with other ServiceNow departments
• Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills
• Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments
• Initiative - Proactive, self-motivated, and self-directed
• Ability to drive deliverables and results, which involve people who do not directly report to you
• Travel required up to 50%

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements (remote or flexible work arrangements)
• Access to the latest technology and tools
• Opportunities to work with a global and diverse team
• ServiceNow is an equal opportunity employer and strives to create an accessible and inclusive experience for all candidates