Senior Manager, Expert Services (Tech Workflow & NowAssist)

Senior Manager, Expert Services (Tech Workflow & NowAssist) role at ServiceNow, leading a team of consultants to drive adoption and customer satisfaction, and providing strategic and technical leadership to customers, partners, and internal teams.

Requirements

• Proven leadership experience in a professional services environment.
• 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions.
• Experience working with customers in ServiceNow platform, Technology Workflows and NowAssist.
• Strong problem-solving mindset, focused on transformation and measurable business value.
• Experience with Now Create, Agile frameworks, or similar methodologies.
• Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation.
• Experience in SaaS platforms, enterprise architecture, or digital transformation.
• Technical delivery experience with ServiceNow, ideally in Technology Workflows, NowAssist or other platform related offerings.
• Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem and experience across industry verticals.
• Preferably ServiceNow certified or accredited on ITSM / ITOM / ITAM / Data Foundation / Now Assist areas.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance