Amgen

Senior Manager Information Systems – Automation

Join Amgen in Hyderabad as a Senior Manager, Information Systems – Automation. Lead infrastructure automation using ServiceNow, Terraform, and AWS.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Change Management
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DevOps
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IT Service Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
June 2, 2025

Join Amgen's Mission of Serving Patients. We are seeking a hands-on, experienced and dynamic Technical Infrastructure Automation Manager to lead and manage our infrastructure automation initiatives.

Requirements

  • Master's degree with 8-10 years of experience in Observability operation, with at least 3 years in management
  • Bachelor's degree with 10-14 years of experience in Observability Operations, with at least 4 years in management
  • Diploma with 14-18 years of experience in Observability Operations, with at least 5 years in management
  • 12+ years of experience in IT infrastructure management, with at least 4+ years in a leadership or managerial role
  • Strong expertise in automation tools and frameworks such as Terraform, Ansible, Chef, Puppet, or similar
  • Proficiency in scripting languages (e.g., Python, Bash, PowerShell)
  • Hands-on experience with cloud platforms (AWS) and containerization technologies (Docker, Kubernetes)
  • Hands-on of Infrastructure as Code (IaC) principles and CI/CD pipeline implementation
  • Experience with ServiceNow Development and Administration
  • Solid understanding of networking, security protocols, and infrastructure design
  • Excellent problem-solving skills and the ability to troubleshoot complex infrastructure issues
  • Strong leadership and communication skills, with the ability to work effectively across teams

Benefits

  • Competitive and comprehensive Total Rewards Plans
  • Excellent leadership and team management skills
  • Change management expertise
  • Crisis management capabilities
  • Strong presentation and public speaking skills
  • Analytical mindset with a focus on continuous improvement
  • Detail-oriented with the capacity to manage multiple projects and priorities
  • Self-motivated and able to work independently or as part of a team
  • Strong communication skills to effectively interact with both technical and non-technical collaborators
  • Ability to work effectively with global, virtual teams

Requirements Summary

Master's degree with 8-10 years of experience in Observability operation, 12+ years of experience in IT infrastructure management, and expertise in automation tools and frameworks