Senior Manager, Patient Access Operations

Talkiatry is seeking a Senior Manager, Patient Access Operations to shape the future of our new patient experience. In this high-impact role, you’ll lead the engine that helps people take their first step into care – ensuring every introduction to Talkiatry is seamless, supportive, and efficient.

Requirements

• 7+ years of operations management experience; experience leading front-line intake, sales, or customer service teams preferred.
• Proven success managing onshore and offshore teams at scale (100+ headcount), consistently achieving metric and budget goals.
• Strong analytical capabilities with a focus on performance and process improvement.
• Experience with ServiceNow, Genesys, or similar operational platforms preferred.
• Demonstrated success collaborating cross-functionally with Product, Technology, and Operations teams to improve system capabilities.
• Experience managing vendor relationships and ensuring alignment with performance and service standards.
• Exceptional communication, stakeholder management, and presentation skills.
• Bachelor’s degree required.

Benefits

• Medical
• Dental
• Vision
• 401K with match
• Generous PTO plus paid holidays
• Paid parental leave