Okta

Senior Manager, People Operations

Join Okta in Chicago as a Senior Manager, People Operations. Lead HR processes, optimize with ServiceNow, and enjoy competitive benefits.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Change Management
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
April 22, 2025

Okta is seeking a Senior Manager, People Operations to drive and refine the People Operations function with a strong commitment to operational excellence. The role will oversee day-to-day People Operations processes, coach and mentor a team of People Operations managers, and partner with Centers of Excellence to identify opportunities to expand Shared Services.

Requirements

  • Bachelor's degree in HR or related field (advanced degree a plus)
  • 10+ years of HR operations, shared services, project/system implementation, or change management experience
  • 5+ years in a supervisory or team leadership capacity, managing diverse and geographically dispersed teams
  • Expert proficiency with ServiceNow and Workday, including process re-engineering and optimization
  • Strong analytical mindset with a focus on data, metrics, and continuous process improvement
  • Exceptional communication skills, able to translate business needs into operational requirements and drive stakeholder engagement
  • Proven attention to detail and confidentiality when managing sensitive HR data
  • Solid understanding of HR/Talent processes, with a track record of designing and testing workflows/reports
  • Ability to multitask and prioritize in a fast-paced environment, balancing multiple competing demands
  • Problem-solving aptitude, with strong troubleshooting and analytical capabilities

Benefits

  • Health, dental and vision insurance
  • 401(k)
  • Flexible spending account
  • Paid leave (including PTO and parental leave)

Requirements Summary

10+ years of HR experience, 5+ years in a supervisory role, and expertise in ServiceNow and Workday