Senior Manager, People Services

Intuitive is seeking a Senior Manager, People Services to join their global team. The role will oversee a regional team of People Services representatives and specialists, setting strategy for assigned geographical locations and building relationships with key stakeholders.

Requirements

• Bachelor's degree, preferably with an emphasis in HR or Business administration
• 10+ years of relevant experience in an HR, customer center or solution center at a global organization, preferably in med-tech or tech industries
• 5+ years of experience in leading an HR shared service or operations team and applying service delivery framework
• Experience working in a global and regional shared services environment
• Demonstrated experience in delivering high quality services in HR
• Experience in lean six sigma, process improvement and implementation of HRIS and Service Management tools
• Ability to work independently, effectively manage time, prioritize and manage workload
• Proven ability to manage and motivate teams and ability to coach team members on human resources policies, processes, rules and regulations
• Excellent collaboration skills with ability to manage conflict and defuse difficult situations
• Analytical skills with the ability to resolve a wide variety of complex issues or problems
• Ability to contribute to development or modification of HR policies, processes and documentation
• Excellent organizational and oral/written communication skills
• Experience with the following tools a plus: Workday, ServiceNow or other customer portal / case management systems
• 5+ years of experience in leading projects and developing standardized processes a plus

Benefits

• Equal Employment Opportunity Employer
• Provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws
• Consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws