ServiceNow

Senior Manager, Process Engineering & Operational Excellence - Federal

Join ServiceNow in San Diego as a Senior Manager, Process Engineering & Operational Excellence. Lead global teams to optimize cloud operations using Lean Six Sigma. 8+ years in process improvement required. Competitive salary and benefits.

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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 25, 2025

We are seeking a self-directed, highly strategic and execution-focused Senior Manager of Process Engineering & Operational Excellence to lead a global team of diverse, high-performing professionals in transforming and optimizing operational processes across our cloud-based services organization. The ideal candidate will have a strong foundation in Operational Excellence, Lean Six Sigma, and a passion for building data-driven, future-ready processes that incorporate emerging AI capabilities.

Requirements

  • 8+ years of experience in process improvement, operations, or strategy roles—preferably in cloud-based or SaaS environments.
  • 5+ years management experience; proven experience leading global teams and driving cross-functional initiatives.
  • Strong knowledge and practical application of Lean Six Sigma (Green or Black Belt preferred), and Operational Excellence principles.
  • Experience in transformational process initiatives

Benefits

  • Base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Requirements Summary

8+ years of experience in process improvement, operations, or strategy roles, 5+ years of management experience, strong knowledge of Lean Six Sigma and Operational Excellence principles