Senior Manager, Solution Consulting Platform AI& Data (Sydney or Melbourne based)

This role leads the AI pre-sales operating model, overseeing a multi-disciplinary team of AI Architects and AI Engineers. The Senior Manager, Solution Consulting Platform AI & Data leads the AI pre-sales operating model, overseeing a multi-disciplinary team of AI Architects and AI Engineers responsible for designing and delivering customer-ready POCs, accelerators, and technical assets that drive revenue and adoption of Now Assist, AI Agents, App Engine, Workflow Data Fabric, and RaptorDB.

Requirements

• 10+ years in technical presales, solution architecture, workflow automation, or enterprise platform leadership.
• Proven leadership of high-performing technical teams within complex enterprise environments.
• Deep understanding of AI/ML fundamentals (LLMs, agentic automation, vector search, governance, data pipelines).
• Demonstrated experience with ServiceNow Platform: Now Assist, AI Agents, App Engine, IntegrationHub, Workflow Data Fabric, RaptorDB.
• Strong executive communication skills, ability to influence senior stakeholders, and credibility in C-level conversations.
• Experience operating in ambiguous, high-growth environments with the ability to build net-new processes and operating models.
• CSA and CAD required; advanced certs (CTA, CMA, AI-related certifications) preferred.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance