Senior Manager, Support Account Services Management

Senior Manager, Support Account Services Management is a leadership role that involves developing and building a Support Account Management Team, leading efforts to refine Support Account Management interactions and processes, and advocating for critical customer issues. The role requires experience in leveraging AI, management and contributor experience in high technology, enterprise and commercial account environments, and a successful track record in management. The ideal candidate will have excellent written and oral communication skills, extensive experience in mentoring and growing employees, and experience working in a direct customer facing role with account responsibilities.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
• A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.
• A high level of comfort and confidence in dealing with all levels of management, including the C-level/C-suite.
• Excellent written and oral communication skills.
• Extensive experience in properly mentoring and growing employees into extended positions and leadership opportunities.
• Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
• Prior experience working for an extremely fast-paced company and meeting customer demands on time.
• Experience working with Sales Operations, sales modeling, contractual negotiations, deal constructs and approval processes.
• Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
• An excellent ability to motivate individuals toward larger goals and objectives.
• Experience in the delivery and execution of proactive, reactive, ad hoc and scheduled deliverables.
• Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment