Senior Manager, Systems Engineering Mgmt

ServiceNow is seeking an experienced Senior Manager to lead a technical operations team in the EU. This role involves managing a team of system engineers, collaborating with Global ServiceNow support teams, and ensuring SLAs are met for customer service. The position requires a dedicated individual with a strong understanding of systems engineering, network architecture, and database management.

Requirements

• Lead and manage a local team of system engineers.
• Act as the primary liaison between the technical team and global ServiceNow support teams.
• Ensure SLAs and performance benchmarks are met for all customer service engagements.
• Maintain compliance with EU IT regulations and data protection laws.