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ServiceNow
Senior Manager, UX Research
Join ServiceNow in San Diego as a Senior Manager, UX Research. Lead a team, drive user research, and enhance product design. 12+ years in UX required. Benefits include health plans and 401(k).
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 25, 2025
ServiceNow is seeking a Senior Manager of UX Research to lead a team of researchers and mentors. This role focuses on guiding research initiatives to support product design and development, collaborating with various teams, and ensuring consistent research delivery. The Senior Manager will also oversee the research budget and resources and drive user research improvements.
Requirements
- Experience leveraging AI into work processes.
- 12+ years of experience successfully applying user research methods.
- Experience growing and managing a research team.
- Experience with enterprise IT software (ServiceNow, Salesforce, PeopleSoft).
- Strong written and verbal English communication skills.
- Obsessed with UX perfection.
- Must have strong user interface design knowledge
Benefits
- Health plans
- 401(k) Plan
- Flexible spending accounts
- EspP
- Matching donations
- Family leave programs
- Competitive compensation structure
Requirements Summary
12+ yrs exp applying UX research methods. Strong team management experience. IT software knowledge and English proficiency needed. UX obsessed
Apply now
San Diego
|
California
United States
Senior
In-Person
Full Time
168900-295600 USD/year
