We are seeking a skilled and proactive L3 Network Engineer to join our support team. This role provides advanced technical support within a secure, air-gapped sovereign cloud environment, bridging the gap between operation or engineering teams.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5 years of experience in infrastructure operations, with at least 2 years experience in L2 support roles.
- Strong knowledge of Linux and/or Windows systems administration.
- Experience with monitoring tools (e.g., Prometheus, Grafana), logging systems, and ticketing platforms like ServiceNow, Freshworks.
- Experience with Network and DevOps monitoring tools
- Solid understanding of networking fundamentals (TCP/IP, DNS, firewalls).
- Ability to troubleshoot hardware, virtual machines, and cloud environments.
- Possess industry recognized Network professional certifications, i.e. Cisco’s CCNA, CCNP or equivalent.
- Excellent problem-solving and communication skills.
- Willingness to work odd hours or during maintenance windows as needed.