.svg)
Boston Scientific
HR Service Delivery Support Team Lead
Join Boston Scientific as an HR Service Delivery Support Team Lead in Penang. Leverage ServiceNow for HR processes, lead a team, and ensure quality support.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
June 14, 2025
HR Service Delivery Support Team Lead provides comprehensive transactional and administrative support for various HR processes, including Talent Acquisition, Onboarding, Employee Data Management, Compensation, Benefits, Learning, and Recruitment. The role involves supervising the HRSD Support team, developing a Service Delivery cross-training plan, and ensuring strong quality and productivity standards within the team.
Requirements
- Bachelor’s degree in human resource or related field
- Business Administration or related disciplines preferred
- At least 10+years of HR experience, specifically in Talent Acquisition, Total Rewards, Benefits administration, HR solutions experience
- Strong communication and writing skills in English, Mandarin & Malay
- Experience with SuccessFactors and ServiceNow preferred
- Proficient in MS Office Applications (Excel, Word, PowerPoint)
- Analytical & logical thinking abilities
- Lead diverse team
Requirements Summary
Bachelor's degree in human resource or related field, 10+ years of HR experience, strong communication skills
