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Cubic Corporation
Senior Operational Service Delivery Coordinator
Senior Operational Service Delivery Coordinator at Cubic Corporation, Hyderabad. Lead IT project execution using ServiceNow & JIRA. Manage SLAs/KPIs. Requires 2+ yrs IT Service Delivery experience, ITIL V4 preferred.
Direct Hire
Senior
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 28, 2025
Performs tasks related to project/program execution specific to operational IT under the direction of IT Program/Project managers leading the team. Works closely with IT engineers and program managers to ensure on-time delivery of key program-level tasks/milestones.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or other related discipline OR equivalent years of relevant experience in lieu of a degree.
- Two (2)+ years of experience in IT Service Delivery supporting operations and project work, leveraging a multi-geography workforce.
- Hands-on experience with JIRA (incident, request & problem ticket workflows) and ServiceNow.
- Experience managing SLA / KPI / service dashboards.
- Competent use of Microsoft Office applications, including Word, Excel, Project, and PowerPoint.
- ITIL V4 Foundation certification a plus.
Requirements Summary
Bachelor's degree in Computer Science or equivalent years of experience. 2+ years of experience in IT Service Delivery. Hands-on experience with JIRA and ServiceNow
