Major League Soccer

Senior Orchestration Engineer (ServiceNow)

Join Major League Soccer as a Senior Orchestration Engineer in New York. Leverage ServiceNow for ITSM, integrations, and workflow automation. Requires 8+ years experience and certifications. Benefits include comprehensive health coverage and professional development.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Configuration Management Database
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IT Operations Management
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IT Service Management
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Incident Management
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Integration Hub
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Now Platform App Engine
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Service Portal
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Workflow Automation
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
August 11, 2025

Major League Soccer is seeking a Senior Orchestration Engineer for ServiceNow to drive platform architecture, integrations, and workflow automation. This role involves collaborating with various teams to build and evolve a scalable orchestration engine for an upcoming ITOM/CMDB implementation and long-term operations. The position focuses on leveraging ServiceNow for ITSM, platform development, and automation.

Requirements

  • Serve as the lead architect and technical expert for evolving ServiceNow platform.
  • Design and implement integrations with Datadog, Cypress, BrowserStack, Embrace, Asana, Jira, Okta, and ManageEngine App Manager/Endpoint Central.
  • Build and extend ServiceNow UI, Service Portals, workflows, business rules, and custom applications.
  • Collaborate with internal stakeholders to assess platform needs and translate business goals into solutions.
  • Set standards for performance, reliability, security, and platform customization.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Wellness reimbursement
  • Generous Holiday and PTO schedule
  • Career and professional development opportunities
  • On-the-job training
  • Feedback
  • Ongoing educational opportunities

Requirements Summary

Bachelor's degree required, 8+ years experience with ServiceNow, 6+ years of hands-on experience, and ServiceNow certifications (CSA, CIS-ITSM, CAD, CIS-ITOM) are preferred. Strong API integration & system design skills are needed