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Five9
Senior Platform Configuration Engineer
Join Five9 in Manila as a Senior Platform Configuration Engineer. Leverage ServiceNow skills to optimize cloud contact center solutions. 7+ years experience required. Benefits include company stocks, paid leave, and more.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 17, 2025
Five9 is seeking a Senior Platform Configuration Engineer to deliver high-quality consulting and implementation services to enterprise customers. This role involves leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery and providing technical support to internal and customer-facing projects. The position requires a deep understanding of cloud contact center solutions and a passion for customer success.
Requirements
- 7 years of experience working as a Contact Center Software Professional Services Consultant
- Experience implementing Genesys, InContact/NICE or Contact Center Software Projects
- Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)
- Able to articulate and implement SSO requirements and solutions to the customer by him/herself
- Knowledge of any programming language is a plus
Benefits
- Company stocks
- Annual merit increase
- Paid Leave
- Retirement Plan
- Life Insurance
- Internet and meal allowance
- Employee Assistance Program
Requirements Summary
7+ years of Contact Center Software Consulting experience. Genesys, InContact/NICE/Contact Center software implementation skills. Strong communication and problem-solving skills are essential
