Oracle

Senior Principal Consultant - OFSAA

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Problem Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
August 4, 2025

OFS Consulting is seeking a highly skilled L3 Support Analyst for their OFSAA-managed services division, which delivers analytical solutions to Tier 1, Tier 2, and Tier 3 banks. The role focuses on resolving high-impact incidents, leading root cause analysis, and ensuring the stability of OFSAA applications under ITIL support models. The ideal candidate will be a hands-on troubleshooter with strong technical expertise in OFSAA and Oracle technologies.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in L3 support for OFSAA or similar analytical products
  • Proficiency in Oracle SQL, PL/SQL, analytical functions, and performance tuning
  • Expertise in debugging, triaging issues, and data modeling concepts
  • Experience handling Severity 1 incidents, patch deployments, and production changeovers
  • Familiarity with ServiceNow and My Oracle Support (MOS)

Benefits

  • Competitive benefits based on parity and consistency
  • Flexible medical, life insurance, and retirement options
  • Volunteer programs

Requirements Summary

Bachelor's degree in IT or related field. 5+ years of L3 support for analytical products. Proficiency in SQL, PL/SQL & troubleshooting