Senior Principal Product Manager, Now Next AI

ServiceNow is seeking a Senior Product Manager to lead their transformation into an AI-native company. This role involves deep engagement with customers, hands-on platform experimentation, and the creation of scalable product patterns to shape the future of ServiceNow's AI-native data, workflows, analytics, and agentic processes. The position is highly collaborative and requires a builder comfortable in different development environments.

Requirements

• 12+ years of product management experience in SaaS, AI/ML, or data platforms
• Hands-on experience with APIs, data models, AI/ML concepts or workflow systems
• Strong technical curiosity and comfort with AI/ML concepts or workflow systems
• Excellent customer-centric problem-solving skills
• Ability to abstract from-the-one-off to repeatable product capabilities

Benefits

• Health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• Flexible time away plan
• Family leave programs