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CenterWell Senior Primary Care
Senior Problem, Incident and Event Management Engineer
Join CenterWell as a Senior Problem, Incident, and Event Management Engineer. Leverage ServiceNow expertise to lead IT support teams and manage incidents. Remote work available.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
Event Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 21, 2025
Become a Senior Problem, Incident, and Event Management Engineer at Humana. Lead technical support teams, manage critical incidents, and work closely with cross-functional IT teams. Work from home nationwide, with occasional travel to Humana's offices.
Requirements
- 3-5 years of Major Incident Management experience
- Strong background in IT Service Management (ITSM) practices, including Incident, Problem, and Change Management
- High-level understanding of network, cloud, and application support technologies
- In-depth knowledge of ServiceNow and other industry-standard ITSM applications
- Familiarity with on-call paging solutions such as PagerDuty
- Proficiency in Microsoft Office Suite and other collaborative tools
Benefits
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Requirements Summary
3-5 years of Major Incident Management experience and strong background in IT Service Management (ITSM) practices
