Senior Problem Manager - Cloud Operations

As a Senior Problem Manager, you will focus on identifying and removing problems within our customer cloud infrastructure. You will work closely with Development, Infrastructure Operations, and Customer Support to manage known errors, mitigate impact, and drive remediation.

Requirements

• 6+ years of technical experience with at least 2 years of problem/product management or an allied field within customer support, operations, or engineering.
• Proficiency in problem management processes and methodologies.
• Strong analytical and problem-solving skills, with the ability to conduct thorough root cause analysis.

Benefits

• Base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.