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ServiceNow
Senior Product Excellence Manager (CRM)
Join ServiceNow as a Senior Product Excellence Manager in Singapore. Leverage your 10+ years in customer service tech and AI to enhance client success with ServiceNow solutions.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Knowledge Management
Service Portal
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
ServiceNow is seeking a Senior Product Excellence Manager to provide expertise to customers in adopting, renewing, and maximizing value from their ServiceNow investment. The role involves engaging with key customers, analyzing user experience, recommending strategies, and mentoring Field Resources. The company is transforming the way people work with AI-enhanced technology and a strong focus on customer success and long-term value realization.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Relevant experience in the Asia Pacific and Japan (APJ) region.
- Deep Knowledge of customer service / contact center management, customer self-service, customer community and knowledge management processes and technologies.
- 10+ years of experience in customer-facing implementation / delivery roles.
- 10+ years in the Customer Service technology industry space.
Requirements Summary
10+ years in customer-facing implementation or Delivery. 10+ years in Customer Service/Tech. Deep AI/AI automation expertise. Experience in Asia Pacific/Japan region
